Luminous Excellence City Center

BOOKING CANCELLATION BY THE CLIENT:
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

- More than 14 days before arrival date, there will be no charge for cancellation.
- 14 days or less before arrival date = 20% of the booking price.
- The day of arrival will be charged the remaining 80% of the total booking amount including all the extras, like the final cleaning service.
- There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY:
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.